Rental terms

The full terms, published in plain sight.

Nothing material is hidden. Every charge that can appear on your order is listed here, with the condition that triggers it.

1. Rental period

Rental days are consecutive calendar days. Unless otherwise confirmed in writing, the final rental day is the scheduled pickup date.

Pricing includes delivery and pickup only within the Core Service Zone and during standard route windows. Distance, premium scheduling, stairs, waiting time, redelivery, split deliveries and other non-standard requirements may generate additional charges.

2. Extensions and holdover

Event	Charge / treatment
Extension requested 24+ hours before pickup	Applicable weekly extension fee for the package, subject to availability
Extension of add-on rental equipment	Applicable weekly extension rate for each item, or the quoted extended-order price
Long-term rental (28+ days)	Continue weekly extensions or request a custom long-term quote
Unapproved late return / holdover	Applicable extension fee plus $25 administration charge; continued daily or weekly charges may apply

3. Delivery and convenience charges

Delivery and convenience services.
Service	Charge	Application
Core Service Zone	Included	Standard route window; one delivery and one pickup
Extended Zone A	+$25	Outside core radius; distance band to be finalized
Extended Zone B	+$50	Outer service radius; distance band to be finalized
Beyond standard service area	Custom quote	Subject to route feasibility and minimum order
Same-day / next-day service	+$25–$40	Subject to inventory and route availability
Confirmed 2-hour window	+$20	Premium window where available
Second / split delivery	From $35	Customer-requested additional trip
Second / split pickup	From $35	Customer-requested additional trip
Stair handling	+$7 per flight	Where safe access requires manual stair handling
Excess waiting time	+$7 per 15 minutes	After included grace period
Redelivery / rescheduling	+$35	Customer unavailable or site inaccessible
Additional pickup attempt	+$35	Equipment unavailable at scheduled pickup

4. Cancellation and rescheduling

Cancel 72 hours or more before delivery for a full refund, less any non-refundable special-order costs. Closer to the delivery date, a processing or restocking charge applies.
Event	Charge / treatment
Order reduction before route assignment	Reprice to the appropriate package or custom configuration
Order reduction after dispatch	No refund for unused or declined equipment
Cancellation 72+ hours before delivery	Full refund less any non-refundable special-order costs
Cancellation 24–72 hours before delivery	$25 processing charge
Cancellation under 24 hours / after route assignment	$50 late cancellation and restocking charge
Customer not available / unsafe or inaccessible delivery	$35 rescheduling/redelivery plus applicable route charge
Schedule change	No charge when accepted before route assignment; otherwise applicable rescheduling charge

Written confirmation. Extensions, cancellations, access changes and delivery instructions are effective only when acknowledged by Moveables in writing, including email, text or the booking platform.

5. Customer-caused charges

These charges recover direct operating costs and protect rental inventory. They are disclosed at checkout and in the signed rental agreement.

Condition	Proposed charge
Excessively dirty tote requiring special cleaning	$1 per tote; higher for contamination based on actual remediation cost
Non-standard adhesive / label removal	$1 per tote
Wet, hazardous, infested, odorous or contaminated equipment	Actual cleaning, disposal, replacement and handling cost
Soiled or contaminated blankets, covers, slings or straps	Actual cleaning cost, or replacement where the item cannot be returned to service
Equipment unavailable at scheduled pickup	$35 additional pickup attempt plus extension/holdover charges
Excess waiting after grace period	$7 per 15 minutes
Unsafe or undisclosed stair handling	$7 per flight, subject to safe access
Unauthorized relocation of equipment	Actual retrieval cost plus applicable route charge
Chargeback or returned payment	$35 plus processor/bank fees where permitted
Collections costs	Reasonable documented costs where permitted by law and contract

No charge is assessed for ordinary wear and tear. Fees must be reasonably related to actual loss, additional labor, route disruption, asset unavailability or administrative expense, and remain subject to applicable law.

6. Payment, Deposits and Order Confirmation

Residential orders: payment in full at booking.
Commercial orders: deposit or full prepayment as stated in the quote; approved accounts may receive invoicing terms.
A refundable security authorization or deposit may be required for specialty, high-value, extended or large-volume orders.
Taxes, tolls, parking, permits, after-hours access and building-mandated costs are additional where applicable.
Orders are confirmed only after payment requirements, address, dates, access information and inventory availability are verified.
Promotional discounts may not be combined unless expressly stated.
Prices may be revised prospectively; confirmed paid orders retain their written price unless the customer changes scope.

7. Operational Rental Rules

Totes and rental equipment must be used only for lawful household, office and relocation purposes.
Do not use equipment for hazardous chemicals, fuel, weapons, illegal items, biohazards, pests, wet waste, loose liquids or materials likely to contaminate or damage equipment.
Customers may not paint, drill, permanently mark, dismantle, sell, pledge, sublease or transfer rental equipment.
Lifting, securing and material-handling equipment must be used within its rated load capacity and in accordance with the manufacturer's instructions.
Equipment must remain at the disclosed service address unless relocation is part of the confirmed move or approved in writing.
Customers must provide safe, legal and reasonably accessible delivery and pickup conditions.
Moveables may refuse or stop service where conditions create a safety, legal, property-damage or contamination risk.
Moveables provides equipment rental and logistics only; it is not acting as a household-goods mover unless separately licensed and contracted for such service.
Customer loading, packing, lifting and transportation activities remain the customer's responsibility unless expressly included in a separate written service order.

8. Scope of service

Moveables provides equipment rental, moving-supply sales, delivery and collection. Moveables is not a licensed household-goods moving carrier and does not pack, load or transport your belongings unless separately licensed and contracted for that service.

Pricing status. Proposed Launch Pricing and Service Structure — Subject to Final Operational and Supplier Validation.